Effective 29 October 2026
1. The Service
Blengi is an AI-powered website chat widget and operator console. We provide hosting for your agents, knowledge ingestion, retrieval, large-language-model responses, lead capture, and an inbox where your team can take over conversations from the AI. Specific capabilities, quotas, and limits are described on the pricing page and in your active subscription.
2. Your account
- You must provide accurate registration information and keep it current.
- You are responsible for safeguarding your password and any access tokens.
- You are responsible for all activity under your account, including activity by workspace members you invite.
- You must promptly notify us of any unauthorized access or suspected breach.
- You must be at least 16 years of age (or the age of digital consent in your jurisdiction).
3. Acceptable use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party right.
- Send spam, harass, defraud, or impersonate any person or entity.
- Distribute malware, conduct phishing, or attempt to compromise security.
- Embed the widget on sites operated by third parties without their permission.
- Reverse engineer, scrape, or attempt to derive source code beyond what is expressly permitted.
- Resell, sublicense, or otherwise commercialize the Service except as expressly authorized.
- Submit knowledge sources or visitor inputs that infringe copyright, contain unlawful content, or expose the personal data of individuals without a lawful basis.
4. Your content & data
You retain ownership of the data you submit to the Service: knowledge sources, agent configuration, conversation transcripts, leads, and associated metadata (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to process Customer Data solely as needed to operate, secure, support, and improve the Service for you.
You represent that you have all rights necessary to submit Customer Data and that doing so does not violate any law or third-party right.
5. Visitor data & privacy
When you embed the widget on your site, visitor messages, IP-derived signals, and any contact details they submit pass through the Service. You are the controller of that data; we are the processor. You must:
- Maintain a privacy notice that discloses the use of Blengi and AI processing on your site.
- Obtain any consents required by applicable law (GDPR, CCPA, equivalent).
- Honor data subject rights for visitors who request access, correction, or deletion.
6. AI output disclaimer
AI responses are generated based on the knowledge sources you supply and the underlying language model. They may contain inaccuracies, omissions, or unintended outputs. You are responsible for:
- Reviewing your knowledge base, system prompt, and behavior rules.
- Configuring an appropriate confidence threshold for your use case.
- Reviewing transcripts and capturing leads for any business-critical interaction.
7. Subscriptions, billing, & refunds
- Paid plans renew automatically until cancelled. You may cancel from your billing settings; cancellation takes effect at the end of the current billing period.
- Fees are billed in advance and are non-refundable except where required by law or where we explicitly grant a refund.
- You authorize us and our payment processor (Stripe) to charge the payment method on file.
- If your usage exceeds your plan limits, we may rate-limit, block new conversations, or invite you to upgrade.
- We may change pricing for new billing periods with reasonable notice.
8. Third-party services
The Service integrates with third-party providers (large-language-model APIs, vector stores, payment processors, OAuth-based knowledge sources such as Notion or Google Drive, and your configured outgoing webhooks). Their availability, latency, and pricing are outside our control, and your use of those services is subject to their own terms.
8a. WhatsApp channel
If you connect a WhatsApp Business number to the Service, the following applies in addition to these terms.
- Messages are sent and received through the WhatsApp Business Platform operated by Meta Platforms Ireland Ltd. Your use of WhatsApp is subject to the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, which you accept when you connect your number. Meta may change those terms, prices and features at any time.
- You remain responsible for your WhatsApp Business Account, your phone number and the content of all messages sent through it. You only send messages to people who have opted in to receive them, you honour opt-out requests (such as "STOP"), and you use approved message templates where WhatsApp requires them.
- Meta charges fees for messages sent through the WhatsApp Business Platform. Unless your plan states otherwise, Meta bills those fees to the payment method on your WhatsApp Business Account; they are not included in your Blengi subscription.
- If you connect a number that is also used in the WhatsApp Business app (coexistence), some WhatsApp features are unavailable and existing chats and contacts may be synchronised to the Service. You inform your customers that an AI employee and Blengi are used on this channel.
- Meta may limit, suspend or ban numbers or accounts for policy violations or quality reasons. We have no control over such decisions and are not liable for messages that are delayed or not delivered, or for loss of access caused by Meta.
- Conversation data from WhatsApp is Customer Data under section 4 and visitor data under section 5: you are the controller and we are the processor.
9. Service availability
We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or emergency response that briefly affects the Service. We are not liable for downtime caused by third-party providers or by force majeure.
10. Termination
- You may terminate by cancelling your subscription and deleting your workspace.
- We may suspend or terminate the Service for violation of these terms, non-payment, or to comply with applicable law.
- Upon termination we will retain Customer Data for a reasonable transition period (typically 30 days) before deletion.
11. Intellectual property
The Service, including software, design, and trademarks, is owned by Blengi and its licensors. Nothing in these terms grants you ownership of the Service. Feedback you provide may be used by us without obligation.
12. Disclaimers
The Service is provided “as is”. To the extent permitted by law, we give no warranties, express or implied, including that the Service is fit for a particular purpose or does not infringe third-party rights. We do not warrant that the Service will be error-free or uninterrupted, or that AI outputs will be accurate.
13. Limitation of liability
To the extent permitted by law, neither party is liable for indirect or consequential damages, including lost profits, revenue, goodwill or data, arising out of or related to the Service. Our total liability for any claim will not exceed the fees you paid for the Service in the 12 months before the claim.
14. Indemnification
You indemnify Blengi against third-party claims arising from (a) your Customer Data, (b) your use of the Service in breach of these terms, or (c) your violation of any law or third-party right.
15. Changes to these terms
We may update these terms from time to time. Material changes will be announced via the Service or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
16. Governing law
These terms are governed by the laws of the jurisdiction in which the operator of Blengi is established, without regard to conflict-of-law principles. Disputes will be resolved in the courts of that jurisdiction unless required otherwise by law.