Datenschutzerklärung

Was wir erheben

We collect only the data needed to run the assistant, route leads, and keep the service secure.

• Conversation history between visitors and the assistant.
• Anonymous visitor identifiers, hashed IP data, browser metadata, and page context for abuse prevention and analytics.
• Lead details such as name, email, phone, and custom fields only when a visitor submits them deliberately.

How we use it

The data is used to answer visitors, notify your team about qualified leads, improve routing quality, and protect the service from misuse.

• Generate AI responses and maintain conversation context.
• Route captured leads to inboxes, Slack, email, and outbound webhooks configured by the workspace.
• Measure product performance, detect abuse, and troubleshoot delivery issues.

How long we keep it

Workspace data remains available until the workspace deletes it, exports it, or asks for removal through an authenticated privacy request.

• Visitors can remove their own widget conversation history using the in-widget deletion flow.
• Lead routing logs and operational metadata may be retained for fraud prevention, billing, and auditability.
• Backups age out on the platform retention schedule and are deleted automatically after their recovery window closes.

Demo requests

If you request a free demo via blengi.com/linkedin, we store your website URL, your email address and (if you fill it in) your name, plus the time of the request and any campaign data (UTM and the page you came from). We use this data only to build the demo for you, send you the link and contact you about that demo. We do not share it with third parties and do not use it for newsletters. We keep your request for at most 12 months; after that we delete it, or sooner if you ask us to at info@blengi.com. The demo itself is deleted after 30 days, unless you decide to continue with Blengi.

Cookies

On blengi.com we use Google Analytics 4 to see how visitors use the site, but only if you agree to it in the cookie banner. Google Analytics then sets the cookies _ga and _ga_0DQ0YPKLJ9 (for at most 2 years). We do not use advertising cookies. If you choose Decline, we do not load Google Analytics. You can change your choice at any time via 'Cookie settings' at the bottom of every page. We remember your choice itself for 12 months.

Ihre Rechte

Depending on your region, you may be entitled to request access, correction, export, restriction, or deletion of personal data.

• Request a copy of personal data associated with a visitor or workspace record.
• Ask for correction or deletion of inaccurate or outdated information.
• Withdraw consent for optional follow-up communication at any time.

GDPR requests

Blengi supports GDPR-aligned deletion workflows for widget conversations and manual review for broader export or erasure requests.

Include the workspace name, the visitor identifier or email if known, and the request type so we can verify and fulfill it safely.

info@blengi.com

Kontakt

Blengi Privacy Team

info@blengi.com

We respond to verified privacy requests within 30 days.